Tell us first, and here is where else it can go
If a visit, a bill, or a repair arranged through this site has gone wrong somewhere, write to [email protected] or call Call for same-day help, and open your message with the word complaint. A complaint lands with this site's owner personally, never in a queue. Expect to be asked first for the finding and the figure as you understood them, because most disputes live in the distance between what was said at the door and what was taken in.
If we cannot settle it between us, Texas gives you outside routes, and we would rather print them here than make you hunt for them. The Consumer Protection Division of the Texas Attorney General takes consumer complaints about home service businesses. The Texas Department of Licensing and Regulation, which licenses air conditioning and refrigeration contractors in this state, takes complaints about work done by a licensed contractor. The Better Business Bureau Serving North Central Texas, in Dallas, takes filings as well. Using any of those routes costs nothing, and none of them needs our permission first.